TERMS & CONDITIONS – HIRE & STYLING SERVICES
By paying a deposit or accepting a quote, the client agrees to the following Terms & Conditions.
1. BOOKINGS & DEPOSITS
All bookings require a non-refundable deposit of 30% to secure the date.
The remaining balance is due 7 days prior to the event.
No setup will occur unless full payment has been received.
Dates are not held without a deposit.
2. CANCELLATIONS & POSTPONEMENTS
Deposits are non-refundable under any circumstance, including change of mind, weather, or illness.
If you cancel:
7–14 days prior: 50% of total package is payable
Less than 7 days prior: 100% of the balance is payable
Date changes are subject to availability and may incur an administration fee.
3. SETUP & PACK-DOWN ONLY (NO EVENT SUPERVISION)
Toast & Host Events provides setup and pack-down only.
We do not remain onsite during the event unless separately agreed in writing.
Clients are responsible for all equipment once setup is complete until pack-down.
4. ACCESS & VENUE RESPONSIBILITY
Client must ensure clear access to the venue for setup and pack-down.
Set-up times will be strictly adhered to as agreed.
Additional charges may apply for:
Stairs
Long carry distances
Difficult access
After-hours pack-down
Venue hire and permits are the client’s responsibility unless expressly included in writing.
If Toast & Host sources the venue, a venue sourcing fee applies.
5. WEATHER (OUTDOOR EVENTS)
For outdoor events, clients accept full risk of weather conditions.
No refunds will be given due to rain, wind, heat, or poor weather.
A sheltered or backup area is strongly recommended.
Unsafe weather may require immediate pack-down to prevent damage.
6. DAMAGE, LOSS & CLEANING
The client is responsible for all hired items from setup to pack-down.
Any damaged, lost, or stolen items will be charged at full replacement cost.
A refundable bond may apply to selected items (e.g. light-up numbers, arches with shelves, jumping castles, furnishings).
Excessive cleaning (food, mud, stains, smoke damage, wax etc.) may incur a cleaning fee.
7. SAFETY & USE OF EQUIPMENT
All hired equipment is for decorative purposes only unless otherwise stated.
Children must be supervised at all times around styling structures.
Clients agree not to move, climb on, or modify any setup.
Toast & Host Events is not liable for injury caused by misuse of equipment.
8. FOOD & CATERING
Food is prepared in a domestic kitchen unless otherwise agreed.
Clients must notify of any dietary requirements or allergies at least 7 days prior.
We do not guarantee an allergen-free environment.
Once food has been delivered/set up, it becomes the client’s responsibility.
No refunds will be issued for unused food.
9. CLIENT-SUPPLIED ITEMS
Toast & Host Events accepts no responsibility for damage to items supplied by the client.
We are not responsible for lost or broken client decor.
10. PHOTOS & MARKETING
Toast & Host Events may photograph setups for promotional use.
Clients who do not wish their event to be used for marketing must notify us in writing prior to the event.
11. FORCE MAJEURE
Toast & Host Events is not liable for failure to perform due to circumstances beyond our control, including but not limited to:
Natural disasters
Extreme weather
Government restrictions
Illness or injury
In such cases, we will attempt to reschedule where possible.
12. PRICE CHANGES
All quotes are valid for 7 days only.
Prices may change outside this period.
Once a deposit is paid, pricing is locked in.
14. LIABILITY
Toast & Host Events is not liable for:
Venue issues
Power supply failures
Weather impacts
Guest behavior
Theft or vandalism by third parties
Liability is limited to the value of the hire/services provided.
15. ACCEPTANCE OF TERMS
By paying the deposit or confirming your booking in writing, you acknowledge that you:
Have read and understood these Terms & Conditions
Agree to be bound by them
Accept full responsibility during the hire period